Privacy Policy


Maintaining the security of your data is a priority at Kensa, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. Kensa is also dedicated to being transparent about what data we collect about you and how we use it.

This policy provides you with information about:
– what personal data we collect;
– how we use your data;
– how we ensure your privacy is maintained; and
– your legal rights relating to your personal data.

The Kensa Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 31.10.2021

Website Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the website Welcome to Green Street and the AR Experience’s relationship with you. If you disagree with any part of these terms and conditions, please do not use our website.


The term ‘The Kensa Group’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Kensa Group Limited, Kensa House, Mount Wellington, Chacewater, Truro, TR4 8RJ.

Our company registration number is 05367753. Registered in England.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

What personal data do we collect?

‘Personal information’ means any information relating to an individual, which can identify them – either directly or indirectly. It can refer, amongst other things, to an identification number, or to one or more specific identifying pieces of information, such as an address or date of birth.

When you do any of these:

Then, we may collect your personal information, including:

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy.

How do we use your data?


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


Kensa aims to update you about news, products & services which are of interest and relevance to you as an individual or business with regards to Kensa ground source heat pumps.

If you have requested an estimate, quote or ordered with us, or if you have expressed a commercial interest or Kensa has identified a mutual interest, Kensa may send you emails and / or postal marketing on the basis of legitimate interest, which may contain relevant advice, news and case studies to assist with your installation to ensure you make the most of your ground source heat pump, or assist with your selection of a ground source heat pump in instances where Kensa has identified you would be looking for a heating system.

You have the right to opt out of receiving postal marketing communications at any time, by:

  1. Making use of the simple “opt-out” form here; and/or
  2. Contacting Kensa via the contact channels set out in this Policy.

If you have opted in to receive our newsletter, Kensa will send you monthly emails containing relevant advice, news and case studies with regards to ground source heat pumps.

You have the right to opt out of receiving marketing email communications at any time, by:

  1. Making use of the simple “unsubscribe” link in emails; and/or
  2. Contacting Kensa via the contact channels set out in this Policy.

Legal basis for Kensa processing personal data


Kensa collects and uses customers’ personal data because is it necessary for:

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to non-customers via email. These individuals have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests

The legitimate interests that we will rely upon to process your personal data include:

Sharing data with third parties

Our service providers and suppliers

Kensa has the right to share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

In order to make certain services available to you and to deliver our contractual obligations to you, we may need to share your personal data with some of our trusted service partners.

These include IT, delivery, installation and surveying service providers, namely Kensa approved partner installers, heat loss consultants and ground work contractors.

These service providers may use servers located in secure data centres around the world, and personal data may be stored in any one of them.

Kensa only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Kensa and to you, and for no other purposes.

Examples of service providers and their use of data are included below:

Other third parties

Aside from our service providers, Kensa will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

Links to other websites

Our website may contain links to other websites of interest. If you follow a link to any of these websites, please note that they have their own privacy policies and that we don’t accept any responsibility or liability for these policies. Please check these websites’ privacy policies before you submit any personal information to them.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy.
Different retention periods apply for different types of data:
– for the purposes of MCS compliance we are required to keep data pertaining to estimates, quotes and orders for 6 years;
– we will keep data pertaining to orders for 20 years (the expected lifetime of the ground source heat pump installation) to enable responses in the event of a system failure or installation query.

How we protect your data

Kensa is committed to keeping your personal data safe and secure.

Our security measures include:

Your rights

You may choose to restrict the collection or use of your personal information in the following ways:
– the right to ask what personal data that we hold about you at any time, subject to a fee specified by law;
– the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
– (as set out above) the right to opt out of any marketing communications that we may send you.

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at


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